Why have you taken my home insurance renewal premium before my policy is due to start?

We automatically renew your policy and take the payment a few days before the renewal date to ensure that the payment is successful. This is to ensure that we do not leave our customers without cover unknowingly in case there are any issues with processing the payment.

If you would like further assistance, feel free to join us on Live Chat using the Help button located at the bottom right of this page. 


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