How do I report a claim?

If you need to make a claim, we have a dedicated team waiting to help you. 


Home insurance claims:

If you're making a claim for contents or buildings (including escape of water and theft), you can contact us 24/7 by starting a claim here.

If you'd prefer, you can call us on 0330 0600 670. 

If your claim is for Home Emergencies, call this number for 24/7 help with boiler or heating issues (only for customers with separate home emergency cover):  0330 0600 681.

If you need help on a legal issue, call this number: 0330 0600 682.

If you can't find your keys, or they've been damaged, call this number: 0330 0600 623. Remember to have your keycare fob handy.


Car insurance claims:

If you've had an accident and want to make a claim on your car insurance, call 0800 953 1114 and the team will talk you through the process.

For 24/7 breakdown assistance and support, call this number: 0344 809 9508.

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