What happens if I miss a payment?

If you have missed a direct debit, Close Brothers will send you a letter. The letters they send will contain a quick response (QR) code.

That QR code will provide you with access to a short digital process enabling you to catch up on your missed payment and pay any outstanding balance without needing to call.

If you’re struggling and need support, the National Support Network's online hub can help direct you to a range of support services. To get started, click the link below:


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