How we can help you

• What to do if you need additional support with your insurance

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Refer a friend

• Who can I refer to Policy Expert?
• How do I refer a friend?
• I’ve referred my friend – what happens next?
• How and when do I get my reward for referring a friend?
• I received an email about my referral, but I never got my reward. What does this mean?

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Financial Conduct Authority (FCA)

• What are the new regulations from the Financial Conduct Authority (FCA)?
• How will the new regulations from the Financial Conduct Authority (FCA) affect me?

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Payments and vouchers

• How can I pay for my policy?
• Who are Premium Credit Limited?
• How will the Direct Debit show on my bank statement?
• Do I need to sign and return my credit agreement?
• I set up my policy on a Direct Debit, can I pay for my policy in full?
• Is it cheaper to pay annually or monthly?

See all 13 articles

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Complaints

• How do I complain?
• I'm not satisfied with the response to my complaint - what can I do now?

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Online account

• How can I access my online customer account?
• Where can I find my policy number or account number?

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About us

• Who are Policy Expert?
• Who are QMetric Group?
• Who are Policy Expert and QMetric Group regulated by?

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Other FAQs

• I want to use my car to help with the Ukrainian support effort. Do I need to let Policy Expert know?
• I’m taking in refugees from Ukraine – do I need to let Policy Expert know?
• What is Insurance Premium Tax (IPT)?

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