Payments and vouchers

• How can I pay for my policy?
• Who are Premium Credit Limited?
• What is the interest rate when paying monthly via Direct Debit?
• How will the Direct Debit show on my bank statement?
• Do I need to sign and return my credit agreement?
• I set up my policy on a Direct Debit, can I pay for my policy in full?

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Complaints

• How do I complain?
• How and when will you respond to my complaint?
• I'm not satisfied with the response to my complaint - what can I do now?

Online account

• Where can I find my policy number or account number?

About us

• What are our opening hours?
• Who are Policy Expert?
• Who are QMetric Group?
• Who are Policy Expert and QMetric Group regulated by?

Other FAQs

• What is Insurance Premium Tax (IPT)?