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Frequently asked questions
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- Are your phone lines still open?
- I’m working from home due to COVID-19, do I need to let Policy Expert know?
- Am I covered if something happens to my work equipment whilst working from home?
- What should I do if renovation or building work has been delayed due to COVID-19?
- Will you replace contents on a new for old basis?
- Due to self-isolation or being stuck abroad my home is unoccupied, will this affect my home insurance?
- I’m usually away from home during the day, but due to COVID-19, the house is occupied all day. Do I need to tell you?
- Will my home insurance policy premium increase if I make a claim?
- What should I do if my pipes burst?
- How do I make a claim on my home insurance policy and what happens next?
- Can I buy a home insurance policy if I have not exchanged contracts on my new property?
- Will I be charged a fee for making a change to my home insurance policy?
- What information will I need when I call to register my claim?
- What types of car insurance cover do you offer?
- Do I need to select business use on my car insurance policy?
- What are the new regulations from the Financial Conduct Authority (FCA)?
- How can I pay for my policy?