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Frequently asked questions
Are your phone lines still open?
I’m working from home due to COVID-19, do I need to let Policy Expert know?
Am I covered if something happens to my work equipment whilst working from home?
What should I do if renovation or building work has been delayed due to COVID-19?
Will you replace contents on a new for old basis?
Due to self-isolation or being stuck abroad my home is unoccupied, will this affect my home insurance?
I’m usually away from home during the day, but due to COVID-19, the house is occupied all day. Do I need to tell you?
Will my home insurance policy premium increase if I make a claim?
What should I do if my pipes burst?
How do I make a claim on my home insurance policy and what happens next?
Can I buy a home insurance policy if I have not exchanged contracts on my new property?
Will I be charged a fee for making a change to my home insurance policy?
What information will I need when I call to register my claim?
What types of car insurance cover do you offer?
Do I need to select business use on my car insurance policy?
How can I pay for my policy?
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