0330 0600 600
Get insured for:
Make a claim
How to complain
Terms and conditions
Welcome to our
online help centre
How can we help you today?
Looking for your policy documents?
Come this way
Our most popular questions
Will you replace contents on a new for old basis?
Will my home insurance policy premium increase if I make a claim?
What should I do if my pipes burst?
How do I make a claim on my home insurance policy and what happens next?
Can I buy a home insurance policy if I have not exchanged contracts on my new property?
Will I be charged a fee for making a change to my home insurance policy?
What types of car insurance cover do you offer?
Am I insured to drive someone else's car?
Do I need provide my No Claims Discount (NCD) proof?
Do I need to select business use on my car insurance policy?
Can I get breakdown cover for my car?
What happens if I have a claim whilst driving abroad?
What information will I need when I call to register my claim?
How do you tell me about my renewal?
Are winter sports covered?
Is there a maximum age for travel insurance?
I have a multi-trip policy, do I need to inform you every time I travel?
What is classed as a pre-existing medical condition?
What is the difference between single trip and multi-trip insurance?
How can I pay for my policy?