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Frequently asked questions
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- How do I get a quote?
- Can I insure a pet of any age?
- What are the 3 different levels of cover?
- Are there any breeds you don't cover?
- What is the difference between a pedigree, mixed breed, and cross breed?
- How long does it take to settle a claim?
- How long does it take to assess a claim?
- What is a co-payment?
- When do I pay my excess?
- What is an excess?
- How long do I have to submit a claim?
- Can I make a claim with any vet?
- Can Policy Expert pay my vet directly?
- What happens when I make a claim?
- Do you offer a multi-pet discount?
- I now work from home some or all of the time – do I need to let Policy Expert know?
- Will you replace contents on a new for old basis?
- Will my home insurance policy premium increase if I make a claim?
- What should I do if my pipes burst?
- Am I covered if something happens to my work equipment whilst working from home?
- How do I make a claim on my home insurance policy and what happens next?
- Can I buy a home insurance policy if I have not exchanged contracts on my new property?
- Will I be charged a fee for making a change to my home insurance policy?
- Where can I find details of my breakdown cover?
- What happens to the policy if the policyholder has passed away?
- I can't access my customer portal
- I have been asked to send you some documents, what do you accept?
- What information will I need when I call to register my claim?
- What types of car insurance cover do you offer?
- Do I need to select business use on my car insurance policy?
- What to do if you need additional support with your insurance
- What are the new regulations from the Financial Conduct Authority (FCA)?
- How can I pay for my policy?