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Financial difficulties as a result of coronavirus
I can’t work from home and need to use my car to commute to work instead of public transport
I’m driving for a voluntary organisation to help people who can’t leave their homes
Should I change my level of cover from Comprehensive to Third party, as I’m using my car less?
I’d like to temporarily freeze my car insurance
What does it mean if I cancel my policy and register my vehicle for SORN?
How can I access my online customer account?
I can’t get access to my online customer account – why is this?
How do I change the bank account details for my direct debit?
How do I cancel my policy?
Can I pay for insurance using someone else's card?
How do I change or setup a direct debit?
See all 11 articles
Making changes to your policy
How can I change my contact preferences?
I have bought a new vehicle, can I keep my old one on the policy while I sell it?
Can I add a temporary additional vehicle to my existing policy?
I need to make a change to my car insurance – how can I do this?
How can I add someone on my account to discuss my policy?
Renewing your insurance
What should I do if I don’t want to renew my policy with you?
Will my policy automatically renew?
When will I receive my renewal price?
What do I do if I want to discuss my renewal?
What information will I need when I call to register my claim?
How do I report a claim?
How would I make a claim on my car insurance policy?
No claims discount
How do I earn no claims discount?
Do you accept foreign no claims discount (NCD)?
Can I use my no claims discount on more than one vehicle?
What is no claims discount?
I’ve cancelled my policy mid-term, what happens to my no claims discount?
What do Policy Expert accept as proof of NCD?
See all 10 articles
Choosing your insurance
What types of car insurance cover do you offer?
Do I need to select business use on my car insurance policy?
Do you do multi car insurance?
What is Compulsory Insurance Enforcement?
Can I insure or add a vehicle to my policy that is currently in a police compound?
What is the definition of social, domestic and pleasure, including commuting?
See all 15 articles