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Popular categories
Popular Car insurance questions
Existing customer
- I can't access my customer portal
- I have been asked to send you some documents, what do you accept?
- How to register for the customer portal
- If any of my details change do you I need to tell you?
- I am travelling abroad - what do I need to do?
- How can I access my online customer account?
Making changes to your policy
- Can I change my vehicle?
- How do I change my contact preferences?
- I have bought a new vehicle, can I keep my old one on the policy while I sell it?
- Can I make a temporary change to my car insurance
- How can I add someone on my account to discuss my policy?
Renewing your insurance
- Why has my premium gone up in the last 12 months?
- What happens to my optional extras/bolt-ons when my car insurance policy is due for renewal?
- How have you calculated my car insurance renewal premium?
- Can I renew my policy online?
- Will my policy automatically renew?
- How do you tell me about my car insurance renewal?
Claims
- What information will I need when I call to register my claim?
- Can I claim if my windscreen is damaged?
- Do I need to tell you about my accident even if I don't want to claim?
- How long will it take to settle my claim?
- Will I get a courtesy car?
- When do I pay my excess?
Managing your direct debit
- I set up my policy on a direct debit. Can I pay for my policy in full?
- How will the direct debit show on my bank statement?
- What happens if I miss a payment?
- How do I change the bank account details for my direct debit?
- Who are Close Brothers Premium finance
No claims discount
- Can I use my no claims bonus on more than one vehicle?
- What is no claims discount?
- I’ve cancelled my policy mid-term, what happens to my no claims discount?
- What do Policy Expert accept as proof of NCD?
- I’ve recently left Policy Expert, how do I obtain my proof of no claims discount for my new insurer?
- I have been asked to send you some documents like proof of my No Claims Discount and Driving Licence – how can I do this?
Choosing your insurance
- What types of car insurance cover do you offer?
- Do I need to select business use on my car insurance policy?
- Do you do multi car insurance?
- What is Compulsory Insurance Enforcement?
- Can I insure or add a vehicle to my policy that is currently in a police compound?
- What is an excess?