Help centre:
Car insurance
Popular Car insurance questions
Coronavirus (COVID-19)
- Financial difficulties as a result of coronavirus
- I can’t work from home and need to use my car to commute to work instead of public transport
- I’m driving for a voluntary organisation to help people who can’t leave their homes
- Should I change my level of cover from Comprehensive to Third party, as I’m using my car less?
- I’d like to temporarily freeze my car insurance
- What does it mean if I cancel my policy and register my vehicle for SORN?
Existing customer
- How can I access my online customer account?
- I can’t get access to my online customer account – why is this?
- How do I change the bank account details for my direct debit?
- How do I cancel my policy?
- Can I pay for insurance using someone else's card?
- How do I change or setup a direct debit?
Making changes to your policy
- How can I change my contact preferences?
- I have bought a new vehicle, can I keep my old one on the policy while I sell it?
- Can I add a temporary additional vehicle to my existing policy?
- I need to make a change to my car insurance – how can I do this?
- How can I add someone on my account to discuss my policy?
Renewing your insurance
Claims
No claims discount
- How do I earn no claims discount?
- Do you accept foreign no claims discount (NCD)?
- Can I use my no claims discount on more than one vehicle?
- What is no claims discount?
- I’ve cancelled my policy mid-term, what happens to my no claims discount?
- What do Policy Expert accept as proof of NCD?
Choosing your insurance
- What types of car insurance cover do you offer?
- Do I need to select business use on my car insurance policy?
- Do you do multi car insurance?
- What is Compulsory Insurance Enforcement?
- Can I insure or add a vehicle to my policy that is currently in a police compound?
- What is the definition of social, domestic and pleasure, including commuting?