Coronavirus: We're open for business as usual.
Have questions? Visit our
Get insured for:
How to complain
Terms and conditions
Looking for your policy documents?
Come this way
Are your phone lines still open?
I’m working from home due to COVID-19, do I need to let Policy Expert know?
Am I covered if something happens to my work equipment whilst working from home?
What should I do if renovation or building work has been delayed due to COVID-19?
Due to self-isolation or being stuck abroad my home is unoccupied, will this affect my home insurance?
I’m usually away from home during the day, but due to COVID-19, the house is occupied all day. Do I need to tell you?
See all 8 articles
Choosing your insurance
Will you replace contents on a new for old basis?
What is my property boundary?
How much contents cover do I need?
How much buildings cover do I need?
Are outbuildings covered on all policies?
Should I always choose the cheapest home insurance quote?
See all 19 articles
Renewing your insurance
How have you calculated my home insurance renewal premium?
My home insurance policy is due to automatically renew - when will you take the payment?
Do I need to notify you if I'm planning any building work at my property?
How can I renew my home insurance policy?
What happens when my home insurance policy is due for renewal?
When will I receive my home insurance renewal quote?
See all 13 articles
Will my home insurance policy premium increase if I make a claim?
What should I do if my pipes burst?
How do I make a claim on my home insurance policy and what happens next?
How do I make a claim on my Home Emergency policy?
What does forced and violent entry mean?
Does the escape of water and oil excess include tracing the leak itself?
See all 9 articles
Making changes to your policy
Can I buy a home insurance policy if I have not exchanged contracts on my new property?
Will I be charged a fee for making a change to my home insurance policy?
What type of locks do I have?
Can I use my email address for someone else's policy?
I'm moving home, can I transfer my current policy?
I have made a mistake when buying my home insurance policy, what should I do?
See all 10 articles
How will my refund show on my bank statement?
Will I be charged a cancellation fee for cancelling my home insurance?
Can I cancel my home insurance policy at any time?
How long will my refund take?
Will I receive my home insurance policy documents in the post?
Do you charge a fee for sending printed copies of documentation?
How do I access my policy documentation online?