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Choosing your insurance
Will you replace items on a new for old basis?
What is included in my property boundary?
How much contents cover do I need?
How much buildings cover do I need?
Are outbuildings covered on all policies?
Should I always choose the cheapest option?
See all 20 articles
Renewing your insurance
How have you calculated my home insurance renewal premium?
My policy is set to auto renew - when will you take the payment?
Do I need to notify you of any building work?
How can I renew my policy?
What happens when my policy is due for renewal?
When will I receive my renewal quote?
See all 14 articles
Will my insurance premium increase if I make a claim?
What should I do if my pipes burst?
How do I make a claim and what happens next?
How do I make a claim on my Home Emergency policy?
What does forced and violent entry mean?
Does the escape of water and oil excess include tracing the leak itself?
See all 9 articles
Making changes to your policy
Can I buy a policy if I have not exchanged contracts?
Do you charge a fee for making a change?
What type of locks do I have?
Can I use the same email address for policies other than my own?
I'm moving home, can I transfer my current policy?
I have made a mistake when buying my policy, what do I do?
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How will credits show on my bank statements?
Will I be charged any cancellation fees?
Can I cancel my policy at any time?
How long will any refund take?
Will I receive my policy documents in the post?
Do you charge for sending printed copies of documents?
Can I access my policy documents online?