Choosing your insurance

• Will you replace items on a new for old basis?
• What is included in my property boundary?
• How much contents cover do I need?
• How much buildings cover do I need?
• Are outbuildings covered on all policies?
• Should I always choose the cheapest option?

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Renewing your insurance

• How have you calculated my home insurance renewal premium?
• My policy is set to auto renew - when will you take the payment?
• Do I need to notify you of any building work?
• How can I renew my policy?
• What happens when my policy is due for renewal?
• When will I receive my renewal quote?

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Claims

• Will my insurance premium increase if I make a claim?
• What should I do if my pipes burst?
• How do I make a claim and what happens next?
• How do I make a claim on my Home Emergency policy?
• What does forced and violent entry mean?
• Does the escape of water and oil excess include tracing the leak itself?

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Making changes to your policy

• Can I buy a policy if I have not exchanged contracts?
• Do you charge a fee for making a change?
• What type of locks do I have?
• Can I use the same email address for policies other than my own?
• I'm moving home, can I transfer my current policy?
• I have made a mistake when buying my policy, what do I do?

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Cancellations

• How will credits show on my bank statements?
• Will I be charged any cancellation fees?
• Can I cancel my policy at any time?
• How long will any refund take?

Policy documentation

• Will I receive my policy documents in the post?
• Do you charge for sending printed copies of documents?
• Can I access my policy documents online?