Help centre:
Home insurance
Popular Home insurance questions
Coronavirus (COVID-19)
- Are your phone lines still open?
- I’m working from home due to COVID-19, do I need to let Policy Expert know?
- Am I covered if something happens to my work equipment whilst working from home?
- What should I do if renovation or building work has been delayed due to COVID-19?
- Due to self-isolation or being stuck abroad my home is unoccupied, will this affect my home insurance?
- I’m usually away from home during the day, but due to COVID-19, the house is occupied all day. Do I need to tell you?
Choosing your insurance
- Will you replace contents on a new for old basis?
- What is my property boundary?
- How much contents cover do I need?
- How much buildings cover do I need?
- Are outbuildings covered on all policies?
- Should I always choose the cheapest home insurance quote?
Renewing your insurance
- How have you calculated my home insurance renewal premium?
- My home insurance policy is due to automatically renew - when will you take the payment?
- Do I need to notify you if I'm planning any building work at my property?
- How can I renew my home insurance policy?
- What happens when my home insurance policy is due for renewal?
- When will I receive my home insurance renewal quote?
Claims
- Will my home insurance policy premium increase if I make a claim?
- What should I do if my pipes burst?
- How do I make a claim on my home insurance policy and what happens next?
- How do I make a claim on my Home Emergency policy?
- What does forced and violent entry mean?
- Does the escape of water and oil excess include tracing the leak itself?
Making changes to your policy
- Can I buy a home insurance policy if I have not exchanged contracts on my new property?
- Will I be charged a fee for making a change to my home insurance policy?
- What type of locks do I have?
- Can I use my email address for someone else's policy?
- I'm moving home, can I transfer my current policy?
- I have made a mistake when buying my home insurance policy, what should I do?