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Popular categories
Popular Home insurance questions
Choosing your insurance
- I now work from home some or all of the time – do I need to let Policy Expert know?
- Will you replace contents on a new for old basis?
- What is Home Emergency cover for and do I have it?
- What is my property boundary?
- How much contents cover do I need?
- How much buildings cover do I need?
Renewing your insurance
- How have you calculated my home insurance renewal premium?
- Do I need to notify you if I'm planning any building work at my property?
- How can I renew my home insurance policy?
- What happens when my home insurance policy is due for renewal?
- How do you tell me about my home insurance renewal?
- How can I discuss my home insurance renewal?
Claims
- Will my home insurance policy premium increase if I make a claim?
- What should I do if my pipes burst?
- Am I covered if something happens to my work equipment whilst working from home?
- How do I make a claim on my home insurance policy and what happens next?
- How do I report a claim?
- How do I make a claim on my Home Emergency policy?
Making changes to your policy
- Can I buy a home insurance policy if I have not exchanged contracts on my new property?
- Will I be charged a fee for making a change to my home insurance policy?
- Do you provide cover for students?
- What type of locks do I have?
- I'm moving home, can I transfer my current policy?
- I have made a mistake when buying my home insurance policy, what should I do?
Looking after your home
Cancellations
- How will my refund show on my bank statement?
- Will I be charged a cancellation fee for cancelling my home insurance?
- Can I cancel my home insurance policy at any time?
- How long will my refund take?
Policy documentation
- Will I receive my home insurance policy documents in the post?
- Do you charge a fee for sending printed copies of home insurance documentation?
- How do I access my home insurance policy documentation online?