Choosing your insurance

• Will you replace contents on a new for old basis?
• What is included in my property boundary?
• How much contents cover do I need?
• How much buildings cover do I need?
• Are outbuildings covered on all policies?
• Should I always choose the cheapest option?

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Renewing your insurance

• How have you calculated my home insurance renewal premium?
• My home insurance policy is due to automatically renew - when will you take the payment?
• Do I need to notify you if I'm planning any building work at my property?
• How can I renew my home insurance policy?
• What happens when my home insurance policy is due for renewal?
• When will I receive my home insurance renewal quote?

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Claims

• Will my home insurance policy premium increase if I make a claim?
• What should I do if my pipes burst?
• How do I make a claim on my home insurance policy and what happens next?
• How do I make a claim on my Home Emergency policy?
• What does forced and violent entry mean?
• Does the escape of water and oil excess include tracing the leak itself?

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Making changes to your policy

• Can I buy a home insurance policy if I have not exchanged contracts on my new property?
• Will I be charged a fee for making a change to my home insurance policy?
• What type of locks do I have?
• Can I use my email address for someone else's policy?
• I'm moving home, can I transfer my current policy?
• I have made a mistake when buying my home insurance policy, what should I do?

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Cancellations

• How will my refund show on my bank statement?
• Will I be charged a cancellation fee for cancelling my home insurance?
• Can I cancel my home insurance policy at any time?
• How long will my refund take?

Policy documentation

• Will I receive my home insurance policy documents in the post?
• Do you charge a fee for sending printed copies of documentation?
• How do I access my policy documentation online?