How do I complain?

No-one likes to complain. But we give you the option to complain in the way which suits you best.
You can:
1.Write to us at: 
Policy Expert
Complaints Department
450 Midsummer Boulevard
Milton Keynes
2. Email us at, including the word 'Complaint' in the title.
3. Or call us on 0330 0600 600 or 0203 014 9300
We’ll need the following details to look into your complaint:
Your contact details, including full name, address, postcode, phone number and email address (if you have one)
Your contact preference – let us know how you want us to contact you about your complaint
Your Policy Expert account number (and type of policy). This'll help us find your records.
Details of the issue, in as much detail as possible.
If you'd like further assistance, join us on Live Chat using the Help button located at the bottom right of this page.


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