How you make a claim depends on what cover you have, and what you're claiming for.
If you're making a claim for contents or buildings (including escape of water and theft), you can contact us 24/7 by starting a claim here.
If you'd prefer, you can call us on 0330 0600 670.
If your claim is for Home Emergencies, call this number for 24/7 help with boiler or heating issues (only for customers with separate home emergency cover): 0330 0600 681.
If you need help on a legal issue, call this number: 0330 0600 682.
If you can't find your keys, or they've been damaged, call this number: 0330 0600 623.
Remember, when deciding whether you wish to proceed with a claim, and to check your policy excesses, it is important to review your policy documentation. You will also find all the contact details listed here.
Typically, when you first contact an insurer to log a claim, they will ask you to confirm what has happened, and will also check the details that you provided in your home insurance application.
As soon as your claim is reported, you will be assigned a dedicated claims handler, who will personally deal with your claim from start to finish.
The claims team will then proceed with investigating and validating your claim, in line with the terms of your policy.
It is possible that members of the claims team may need to visit your property to assess any damage. They may also need to inspect any damaged items. Therefore, it is important that you do not complete any permanent repairs, or throw away any damaged items, until you have spoken with your claims handler.
Each claim is unique and some insurers may require more, or different, information from others. It is hard to put a timescale on how long a claim will take to be settled, due to the variety of ways buildings or contents can become lost or damaged. However, all of our claims handlers are trained to ensure that the claims journey is as smooth and efficient as possible. Here at Policy Expert, we have also been known to settle claims on same the day they are registered!
If you have any further questions, feel free to click on
to start a Live Chat - a member of our team will be happy to assist you!