Why have you taken my home insurance renewal premium before my policy is due to start?

We automatically renew your policy and take payment 3-5 days before the renewal date. This is to make sure that the payment is successful. It's also because we don't want to leave our customers without cover in case there are any issues with processing the payment.
If you'd like to talk about your renewal, you can get in touch with our renewals team via Live Chat email or phone.
To start a Live Chat, just click on the 'Help' icon below.


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