How can I add someone on my account to discuss my policy?

Adding an authorised person onto your account means that they can deal with things on your behalf, making claims, amending or cancelling your policy and so on. To add an authorised person, the policyholder just needs to call us and let us know the details of the person they want to add, including the authorised persons name, address and date of birth.


If you have Lasting Power of Attorney, you can email the first 8 pages of the document to  Please note that we also access the Power of Attorney via the government website, all we would need is the donor's full name and the access code. Please note that we also accept the Lasting  Power of Attorney code. 


If you would like further assistance, feel free to join us on Live Chat using the Help button located at the bottom right of this page.

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