We will be able to locate your policy by your personal details, such as your postcode and vehicle registration, so don't panic if you don't have your documentation to hand.
Try to collect as much information as you can about the incident as this will help us speed up your claim. We need the registration numbers of all vehicles involved, any areas of damage, name and contact information for any third parties, whether there were any passengers in the vehicles, police details, witness details, any footage available (including pictures and dashcam/CCTV footage), details of any injuries to you or the third party and if there has been any property damaged.
If you would like further assistance, feel free to join us on Live Chat using the Help button located at the bottom right of this page.