What happens to the policy if the policyholder has passed away?

We understand that losing a loved one can be a difficult time and therefore we want to offer our assistance in any way that we can. 

If you are named on the policy you can notify our Specialist Support Team on 0330 060 0698, or via email on ask@policyexpert.co.uk

If you're not named on the policy, we'll need to obtain a copy of the death certificate. This is so that we can freely discuss the account with you. You can send this to the email listed above or post a copy to:

Policy Expert Customer Services 

Exchange House  

Midsummer Boulevard 

Milton Keynes 

MK9 2EA 

If you need further support during this time - Cruse is the UK's leading bereavement charity and offers trained support, counselling, and information.

Cruse Bereavement

Website: cruse.org.uk

Email: helpline@cruse.org.uk

Contact Number: 0808 808 1677

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