How long does it take to assess a claim?

Once we’ve received all the information we need, we’ll aim to assess your claim quickly.

Sometimes, we may need a bit more information before we can make a decision. If that’s the case, we’ll let you know what’s needed and keep you updated along the way.

We understand that making a claim can be a worrying time, so we’ll do our best to keep things moving and make the process as smooth as possible.

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