What happens if my pet passes away?

We understand the pain losing a pet can cause and how difficult a time this will be for you. Whenever you feel ready, please call a member of our dedicated team on 0330 600 603 to discuss cancelling your pet's policy.

If you've purchased a Silver or Gold policy, and have selected our Farewell cover as part of your policy, we'll reimburse the amount you paid or donated for your pet, up to the value of £2,500 if your pet is under the age of 9. We'll also help towards the cost of saying goodbye by paying up to £250 towards cremation or burial.

If you're struggling with the loss of your pet and would like to speak to someone on our free and confidential support line, we're here for you. You can reach our fully trained team on 0330 0600 647.

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