How do I make a claim on my Home Emergency policy?

Home Emergency cover is there for you if you are experiencing an emergency - a sudden, unexpected event which leaves your home unsafe or not secure, or which leaves you without essential services, such as heating or a working toilet.

If you have Home Emergency Cover, we’ll arrange for a contractor to come and put in place a temporary repair during an emergency to keep you and your home safe while you wait for a permanent solution. ​ 

If you are experiencing an emergency and need to make a claim, use our helpful tool to guide you to the right place – just click here.

Please note that we are not able to help with emergencies that you noticed more than 48 hours ago, or within the first 7 days of you holding Home Emergency cover, unless you already have the equivalent cover with your previous policy.

Not sure if you have home emergency cover? You can always check your policy documents by logging on to the customer portal.

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