I can’t get access to my online customer account – why is this?

Before you can access your online customer account, you will need to register. You can do this here. If you have already registered and can’t access your account, make sure you are using the correct username. This will normally be the email address and password you created when you purchased your policy, this is case sensitive. If you gave forgotten your password, visit the Login page and select the “forgotten password” button.

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