When you make a car insurance claim, it's important to understand that you'll need to pay the combined amount of your compulsory and voluntary excess. The compulsory excess is a fixed amount set by us, and the voluntary excess is an extra amount you chose to pay.
You can see all your excess details with your quote, and again when you buy your policy. You can find this information on your schedule which was sent in your purchase confirmation email, or by logging into the customer portal.
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To understand more about excesses, check out our full article from the Know Your Policy series: Car insurance explained: compulsory vs voluntary excess.