Ordinarily, if there is a change to the occupants living in your home, you would need to let us know as soon as possible. However, in recognition of the ongoing humanitarian crisis in Ukraine, we are making an exemption.
If you are taking in Ukrainian refugees, you don’t need to let us know. When you are renewing, please do tell us, but we won’t update your policy to reflect extra people. However, you must tell us if they stay with you for more than 12 months.
Please note, this change is for temporary stays during the Ukrainian crisis only. If anything changes, we’ll let you know.