Help centre:
Existing Customers

• What is Farewell Cover?
• What is Holiday Cover?
• What happens if my pet passes away?
• What is liability cover?
• If my pet goes missing, will you offer a reward?
• My pet is missing, can you help?
• How can you support me after the loss of my pet?
• Do you cover dental?
• Is my pet covered abroad?
• Can I increase my level of cover?
• Can I decrease my level of cover?
• What's included in complementary treatment and am I covered for it?
• Will my premium increase if I make a claim?
• What is behavioural treatment and am I covered for it?
• Does my policy cover Kennel or cattery fees?
• Do you cover pre-existing conditions?
• What is a pre-existing condition?
• How do I contact you about my pet's policy?
• How do I get my policy documents?
• Is there any charges for making a change to my policy?
• Is there any charges for cancelling my policy?
• How do I cancel my policy?
• How do I access your 24/7 vet line?