Help centre:
Existing customer
- I can't access my customer portal
- I have been asked to send you some documents, what do you accept?
- How to register for the customer portal
- If any of my details change do you I need to tell you?
- I am travelling abroad - what do I need to do?
- How can I access my online customer account?
- I can’t get access to my online customer account – why is this?
- How do I change the bank account details for my direct debit?
- How do I cancel my policy?
- Can I pay for insurance using someone else's card?
- What does it mean if I cancel my policy and register my vehicle for SORN?
- How do I change or setup a direct debit?
- How do I change the monthly collection date for my direct debit?
- When will my details appear on the Motor Insurance Database?