Help centre:
Claims
- What information will I need when I call to register my claim?
- Are split claims classed as non-fault?
- What is a split claim?
- Am I protected against uninsured drivers?
- Are claims for theft, vandalism, weather damage or being hit by an unknown driver classed as ‘non-fault’ claims?
- Does protected NCD mean my insurance price won't go up after a claim?
- What is ‘protected NCD’?
- Do I need to tell Policy Expert about every incident, even if I'm not making a claim?
- Do I need to collect the other person’s details if I’m not planning on making a claim?
- Do I need to pay the compulsory and voluntary excess when I make a claim?
- Can I claim if my windscreen is damaged?
- Do I need to tell you about my accident even if I don't want to claim?
- How long will it take to settle my claim?
- Will I get a courtesy car?
- When do I pay my excess?
- What happens if my car can't be repaired?
- How long will it take to fix my car?
- Who repairs my car?
- What do I do if my car has been stolen?
- What do I do if my vehicle isn't safe to drive?
- How would I make a claim on my car insurance policy?
- Why is there a delay in repairs to my car beginning?