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How can I access my online customer account?
I can’t get access to my online customer account – why is this?
How do I change the bank account details for my direct debit?
How do I cancel my policy?
Can I pay for insurance using someone else's card?
How do I change or setup a direct debit?
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Making changes to your policy
How can I change my contact preferences?
I have bought a new vehicle, can I keep my old one on the policy while I sell it?
Can I add a temporary additional vehicle to my existing policy?
I need to make a change to my car insurance – how can I do this?
How can I add someone on my account to discuss my policy?
Renewing your insurance
What should I do if I don’t want to renew my policy with you?
Will my policy automatically renew?
When will I receive my renewal price?
What do I do if I want to discuss my renewal?
What information will I need when I call to register my claim?
How do I report a claim?
How would I make a claim on my car insurance policy?
No claims discount
How do I earn no claims discount?
Do you accept foreign no claims discount (NCD)?
Can I use my no claims discount on more than one vehicle?
What is no claims discount?
I’ve cancelled my policy mid-term, what happens to my no claims discount?
What do Policy Expert accept as proof of NCD?
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Choosing your insurance
What types of car insurance cover do you offer?
Do I need to select business use on my car insurance policy?
Do you do multi car insurance?
What is Compulsory Insurance Enforcement?
Can I insure or add a vehicle to my policy that is currently in a police compound?
What is the definition of social, domestic and pleasure, including commuting?
See all 15 articles