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Popular categories
Popular Pet insurance questions
Renewing your insurance
- Will my pet insurance cost increase at renewal?
- What happens to pre-existing conditions if I switch insurers at renewal?
- What is the process for renewing my pet insurance?
- Will my pet insurance automatically renew?
- How does a lifetime policy work at renewal?
- Will my excess change at renewal?
Existing Customers
- How do I make a change to my policy?
- What is Farewell Cover?
- What is Holiday Cover?
- What happens if my pet passes away?
- What is liability cover?
- If my pet goes missing, will you offer a reward?
Claims
- How long does it take to settle a claim?
- How long does it take to assess a claim?
- What is a co-payment?
- When do I pay my excess?
- What is an excess?
- How long do I have to submit a claim?
Choosing your insurance
- How do I get a quote?
- Can I insure a pet of any age?
- What are the 3 different levels of cover?
- Are there any breeds you don't cover?
- What is the difference between a pedigree, mixed breed, and cross breed?
- Do you offer a multi-pet discount?