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Choosing your insurance
Will you replace contents on a new for old basis?
What is included in my property boundary?
How much contents cover do I need?
How much buildings cover do I need?
Are outbuildings covered on all policies?
Should I always choose the cheapest option?
See all 20 articles
Renewing your insurance
How have you calculated my home insurance renewal premium?
My home insurance policy is due to automatically renew - when will you take the payment?
Do I need to notify you if I'm planning any building work at my property?
How can I renew my home insurance policy?
What happens when my home insurance policy is due for renewal?
When will I receive my home insurance renewal quote?
See all 14 articles
Will my home insurance policy premium increase if I make a claim?
What should I do if my pipes burst?
How do I make a claim on my home insurance policy and what happens next?
How do I make a claim on my Home Emergency policy?
What does forced and violent entry mean?
Does the escape of water and oil excess include tracing the leak itself?
See all 9 articles
Making changes to your policy
Can I buy a home insurance policy if I have not exchanged contracts on my new property?
Will I be charged a fee for making a change to my home insurance policy?
What type of locks do I have?
Can I use my email address for someone else's policy?
I'm moving home, can I transfer my current policy?
I have made a mistake when buying my home insurance policy, what should I do?
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How will my refund show on my bank statement?
Will I be charged a cancellation fee for cancelling my home insurance?
Can I cancel my home insurance policy at any time?
How long will my refund take?
Will I receive my home insurance policy documents in the post?
Do you charge a fee for sending printed copies of documentation?
How do I access my policy documentation online?